Sesame Casino: Licensing, Payments, Bonuses & Safety

sesame-ca.com presents information and access to services operated by Sesame Online EOOD, a Bulgarian single‑owner LLC (EOOD). Company EIK: 205723651 (you can verify it on the NRA register - see the link in the footer). The brand runs under Bulgarian law and is listed on the NRA Bulgaria public registry for casino and sports betting.

In plain terms: name the regulator and link their license list. Simple and checkable. Here, it's the NRA Bulgaria - check the license link in the footer to confirm.

CA readers: this is a Bulgaria‑licensed brand. Eligibility depends on where you're located when you register. It isn't an Ontario‑regulated site (not iGO).

To confirm, start the signup flow, note any geolocation prompts, and scan eligibility clauses in the full Terms. If you're unsure, ask support before you deposit.

This regional portal provides content in English. The legacy Bulgarian portal includes Bulgarian content and documents. Use the language selector in the header/footer for current options.

Contract documents (like the Privacy Policy and bonus rules) should be read in the language that governs your account. If a translation differs from the original, the version named in the Terms controls.

Email support at [email protected] or call +359 2 493 0008. A live chat widget may appear on the site; if not, email creates a ticket.

Replies by email often land within one business day. Phone hours are posted on the help pages. For faster resolution, include screenshots, timestamps, and transaction IDs, and keep messages concise. For current channels and hours, see Contact Us.

Select Register, complete the form with your real details, and confirm your email/phone if prompted. Use the exact name, DOB, and address that appear on your ID - mismatches slow KYC and cashouts. After registering, open your profile to upload KYC documents. Skip VPNs during signup; they can trigger geolocation checks.

Need a hand? Reach out via Contact Us with screenshots of any errors you see.

You must be a legal adult under the laws that apply to your account and location. During KYC, upload a clear photo of a government ID (passport, national ID, or driver's licence). If your profile address differs from your ID, add a recent utility bill or bank statement that shows your name and address.

Don't open more than one account - they'll close them. For rules, see the full Terms.

Many KYC checks finish within one to three business days. Use high‑resolution colour images, show all corners, and avoid glare. Your payment method should show the same full legal name as your profile. If they request a source‑of‑funds review, respond promptly. After uploading, you can ping support with your account email and ask for a ticket number to track progress.

Use Forgot Password to get a reset email. No access to that inbox anymore? Contact support and be ready to pass ID checks (registered name, DOB, recent transaction details). Only share the last four digits of any card via secure forms. Use unique passwords and lock down your email with MFA. See our privacy policy for security rights.

You'll usually see two distinct welcomes: a casino package and a sports bonus. Past examples include a 100% casino match up to 2,000 BGN plus up to 1,000 free spins, and a sports 100% match up to 250 BGN (10 BGN minimum deposit common). Some offers need a code or "select before deposit." You can't claim both welcomes at once. Check the offer box and promo page for rules. Browse current bonus offers before choosing.

Wagering tells you how many times to bet a bonus (or bonus+deposit) before you can withdraw bonus‑derived winnings. Each offer sets a multiplier, eligible games/markets, and a time window. Some games contribute less than 100%. Sports promos often require minimum odds. The live status sits in your account's bonus wallet. Keep an eye on the countdown and excluded games. See per‑offer rules under bonuses & promotions.

Welcome offers generally can't be combined. Many ongoing promos also block stacking if you still have an active bonus. Look for a "compatibility" clause. If stacking is allowed, the order and eligibility will be spelled out. You can usually opt out before wagering starts if you want a different promo. Use the bonus wallet's opt‑out or ask support first.

Refresh, then check your bonus wallet and transactions. Did you actually opt in before depositing? Easy to miss. Grab screenshots of the promo page, your deposit receipt, and any error messages. Email [email protected] with your username, timestamps, and images. Don't keep playing if crediting looks off - it can complicate eligibility while they review.

Heads‑up for Canadians: the Payments list is Bulgaria‑facing - Visa, Mastercard, Skrill, ePay.bg, and local cash kiosks (EasyPay/FastPay/Cashterminal). If you're in Canada, expect cards and Skrill. Interac isn't supported here. Minimum deposits often start at 10 BGN. Make sure the name on your payment method matches your account name. See the payment methods page for the current list in your account's Payments tab.

The minimum withdrawal is 20 BGN. Supported cashouts include bank cards, Skrill, bank transfers, and local BG kiosks (EasyPay/FastPay).

Rough guide: e‑wallets often land within a day once you're verified; cards/bank can take 2-5 business days. Verify before you cash out - seriously. Name mismatches or unverified methods slow everything down. Check the method‑specific notes on your account's Payments page for the latest timelines.

Your account's Payments tab shows any platform fees. Your bank, wallet, or crypto network may add their own charges or FX conversions. Many options run in BGN; if you fund in another currency, your provider's exchange rate applies. Review the confirmation screen carefully before you submit. For live details, see payment methods.

Deposits are generally final once authorized. Withdrawals can sometimes be cancelled while they're pending if your account's payment section shows a cancel button. Once processed, reversals aren't possible.

Check your bonus status first - cancelling and then playing can re‑activate wagering. Download your transaction history for records. For the rules, see the full Terms.

No native iOS or Android app. Everything works in the browser: sports, in‑play, slots, live casino. No app needed. For any future changes, check the mobile apps page.

Update your browser (Chrome/Safari/Firefox/Edge), enable cookies/JS, and allow payment pop‑ups. That's 90% of fixes. Close background apps on mobile to free RAM. If a game won't load, clear cache and retry on a second browser or device.

No native app means no OS‑level push. If offered, you can allow browser notifications for promos or bet updates, or rely on email alerts set in your profile. You can opt out anytime in settings.

The lobby groups slots, table games, and live casino clearly. Live casino uses real‑time dealers with configurable limits. Demo modes depend on the provider and your location; some titles allow practice play.

Think of RTP as a marathon stat, not a single‑night promise. If you try demos or real play, set limits first. Explore categories from the homepage and jump into the casino section from there.

Plenty of sports - mid‑30s range. Soccer (EPL, La Liga, UCL) is the standout. You'll also find eSports, Bet Builder for same‑event combos, and Cash Out (partial/full) where offered. Live betting adds in‑play markets with moving odds.

When we compared a few Saturday EPL lines, pricing was competitive - not an outlier either way. For a broader feature list, see the sports betting page.

Casino limits vary by table/slot and are shown on the table tile or in the game info. Sports limits depend on the market, event, and risk controls. RTP is a long‑run average from the provider - in the short run, it swings. Set limits in your account and keep an eye on the betslip/table lobby for stakes and caps.

SSL/TLS protects data in transit. Access controls, password hashing, and restricted staff permissions add to security. Always check for the padlock icon and avoid public Wi‑Fi for transactions. The site follows GDPR. If you're in Canada, think of it like PIPEDA's limits on collection/use - different law, similar intent. See the privacy policy for details.

Typical records: identity details, contact info, KYC documents, transaction history, and device/security logs. Retention follows legal obligations (including AML under Bulgarian regs). After that, data is deleted or anonymized. You can request access/correction under GDPR rights on the privacy policy page.

Cookies power secure login, sessions, and analytics. Essential cookies are required for functionality. Manage non‑essential cookies via the banner or your browser. Blocking essential cookies can prevent login or gameplay. Cookie categories are described in the privacy policy.

You can set daily/weekly/monthly deposit limits, betting limits, and session time limits. You can also request time‑outs or full self‑exclusion. Limits take effect immediately or on your next session depending on the rule. Use them proactively, not only after problems appear. See the responsible gaming tools page for steps.

Early signs to watch for: chasing losses, hiding gambling from family, neglecting bills, or feeling anxious when not gambling. Set time and money limits, keep a play log, and take breaks. If you feel loss of control, stop and seek help.

LOCAL HELP (Canada): Ontario residents can contact ConnexOntario 24/7 at 1‑866‑531‑2600. For other provinces, use your provincial health helpline or the gambling support service listed on your provincial health site.

INTERNATIONAL: GamCare (UK) 0808 8020 133, BeGambleAware.org, Gamblers Anonymous, GamblingTherapy.org (24/7 chat), and the U.S. NCPG at 1‑800‑522‑4700. If you're in immediate distress, call local emergency services.

The Terms cover eligibility, account rules, responsible use, bonus conditions, game rules, payments, and KYC. They also explain when accounts can be suspended/closed (duplicate accounts, chargebacks, bonus abuse) and set the governing law and dispute path. Read the latest version before playing - you'll find the link to the full Terms in the footer.

Yes. Operators update terms and promotions from time to time, usually prospectively. Notices may appear on‑site or by email/in‑account messages. If you disagree, stop using the service and ask to close your account. Save a copy of the promo rules that apply to any active offer you're completing.

Open a ticket: who/what/when + screenshots. First email support with a short summary and proof (timestamp, game ID, betslip, payment ref). Then ask for a ticket number. If the reply is unclear, respond once summarizing what's still unresolved. Keep it factual.

If you're not satisfied, check the Terms for the formal complaint path and any external escalation options. Keep all correspondence until it's fully resolved.

Test another site to confirm your internet's up. If it is, clear cache/cookies and reload. Turn off VPNs/ad blockers that might block scripts. Try another supported browser (Chrome/Safari). Brief maintenance can happen - wait 10 minutes and retry. SSL warnings? Check your system clock. For more tips, see the FAQ.

Drops in connection or low device resources can freeze HTML5 games. On reload, most providers auto‑resolve the last round. If the round completed server‑side, you'll see the credit in your history. If not, it usually resumes. If in doubt, capture a timestamped screenshot and contact support with the game ID.

Modern browser, cookies/JS enabled, payment pop‑ups allowed. Do that first - it solves most hiccups. Keep graphics drivers updated on desktop and close unused apps on mobile to free RAM.

On Chrome desktop: Ctrl+Shift+Del (Cmd+Shift+Delete on Mac) -> Cached images/files -> Clear. On iPhone/iPad: Settings > Safari > Clear History and Website Data. Reload and log in again. If a payment window fails, temporarily disable extensions and retry. Persistent issues? Try another device and include error codes/timestamps when you contact support.