Terms & Conditions

These Terms govern your relationship with the operator of sesame-ca.com in connection with your access to and use of our online gaming and related services. Effective date: 2025-10-31.

Definitions

OBSERVE: Clear definitions enable consistent interpretation.

EXPAND: Terms reflect Canadian consumer and gaming context.

REFLECT: The following apply throughout these Terms:

Operator: Sesame Online EOOD (EIK 205723651), trading as "sesame" for sesame-ca.com. Licensed in Bulgaria by the National Revenue Agency for online gambling activities (license details as per NRA public registry). Such licensing does not imply authorization in Canada.
Site/Services: The website sesame-ca.com, its content, and interactive gaming functionalities provided to eligible users.
User/Player/You: A natural person who creates or uses an Account to access the Services.
Account: A personal, registered account on sesame-ca.com held by a single individual.
Game: Any casino, live-dealer, slot, table, or other interactive gambling product offered on the Site.
Bet/Wager: A monetary stake placed on a Game outcome in accordance with these Terms.
Bonus/Promotion: Any promotional credit, free spins, voucher, or similar incentive subject to stated conditions.
KYC/Verification: Know-Your-Customer due diligence, including identity, age, location, and (where applicable) source-of-funds checks.
AML: Anti-money laundering and counter-terrorist financing requirements applicable to the Operator in relevant jurisdictions.
Prohibited Conduct: Fraud, collusion, bonus abuse, chargebacks, use of bots, or any activity breaching these Terms or applicable law.
Province/Territory: Your Canadian province/territory of residence and play.

Account Registration

OBSERVE: Canadian age and identity rules vary by province/territory.

EXPAND: Legal play requires age, location, and identity controls, plus security and accuracy duties.

REFLECT: To register and maintain an Account, you agree to:

Eligibility & Age: You must be physically located where our Services are lawfully offered and meet the legal gambling age in your province/territory (19 in most provinces/territories; 18 in Alberta, Manitoba, and Quebec). In all cases you must be at least 18 years old. You must not use the Services in Ontario unless and until sesame-ca.com is operated by an entity registered with the AGCO and under agreement with iGO; no such authorization is represented as of the Effective Date.
Single Account: One Account per person. Duplicate or third-party accounts may be closed and winnings voided.
KYC & Verification: You will complete email verification and provide accurate information and documents on request (government ID, proof of address, payment method ownership, and, where needed, source-of-funds/source-of-wealth). We may use geolocation and third-party databases to verify your details.
Accuracy & Security: Keep your data current and secure your credentials. You are responsible for all activity under your Account unless we fail to apply reasonable security measures.
Compliance: We may refuse, suspend, or close Accounts to comply with law (including screening for sanctions, PEP/HIO status) and responsible gambling measures (self-exclusion, limits, time-outs).

Betting & Gameplay Rules

OBSERVE: Fair play, accepted bet mechanics, and conduct rules ensure integrity.

EXPAND: Canadian consumer protections and industry norms require clarity on acceptance, errors, and behavior.

REFLECT: When using the Services:

Placing Bets: Bets are accepted when our servers confirm receipt and show the bet as "placed." Minimum/maximum stakes are displayed per Game and may vary. Once accepted, bets cannot be cancelled or modified by you.
Game Results: RNG games are determined by certified random number generation provided by third-party suppliers; live games settle by the outcome recorded by the game provider. Our records are final, subject to manifest error.
Errors & Voids: We may void or correct bets affected by technical failure, misconfiguration, or palpable error (e.g., materially incorrect pay tables or displays). Settlements will be adjusted to the correct outcome or the stake refunded.
Prohibited Conduct: No collusion, arbitrage using multiple accounts, multi-accounting, use of bots or scripts, chip-dumping, or harassment. Abuse of live chat (insults, hate speech, spam, solicitation) is prohibited and may lead to suspension.
Responsible Play: You may set deposit/time limits or request self-exclusion via support. If you self-exclude, access will be blocked and open bets voided with stakes returned where required by law.

Bonus Terms

OBSERVE: Promotions require transparent activation and wagering rules.

EXPAND: Consumer law and fair marketing demand clear restrictions, timelines, and abuse prevention.

REFLECT: Unless stated otherwise on a promotion page:

Activation: Bonuses must be opted into and are credited once eligibility criteria are met. One promotion per person, household, IP, device, or payment method at a time unless we expressly allow combination.
Wagering: Standard wagering is 35x the bonus amount within 30 days; free spins winnings must be wagered 25x within 7 days. Contribution: most slots 100%; table and live games 10%; jackpot games 0%; excluded games do not contribute.
Restrictions: Until wagering is met, the maximum bet is CAD 5 per spin/hand or 10% of the bonus value (whichever is lower). Prohibited actions include low-risk betting, hedge betting, equal/zero-risk wagers, or delaying game rounds to a later time.
Bonus Funds: Bonus balances are non-withdrawable until wagering is completed. If expired or forfeited, remaining bonus and associated winnings are removed; cash balance remains.
Abuse & Multiple Accounts: We may cancel bonuses, void associated winnings, and close accounts for bonus abuse or policy breach.

Payments & Withdrawals

OBSERVE: Payment clarity reduces disputes and supports AML obligations.

EXPAND: Methods vary regionally; withdrawals require KYC and return-to-source where possible.

REFLECT: Payment terms for sesame-ca.com:

Methods: Available options may include Interac e-Transfer, Visa/Mastercard, bank transfer, and selected e‑wallets or cryptocurrencies. Availability depends on your location and verification status; not all methods are offered in all provinces/territories.
Limits & Fees: Typical minimum deposit CAD 10; minimum withdrawal CAD 20. Maximums are shown in the cashier per method. We do not charge withdrawal fees, but your bank/payment provider may. Currency is CAD unless stated.
Processing Times: Withdrawals are subject to KYC checks. Internal review usually within 1-3 business days; bank/e‑wallet timeframes vary by provider. We may require proof of payment method ownership and source-of-funds before releasing funds.
Return to Source: Where feasible, withdrawals are returned via the method used to deposit. We may request alternative payout details if return is not possible.
Crypto Notice: If crypto is offered, settlement amounts are calculated at the time of processing; you bear exchange rate/volatility risk. Additional AML checks may apply.
Chargebacks & Reversals: Chargebacks or payment disputes may lead to Account suspension, recovery of costs, and voiding of winnings pending resolution.
Refunds: Erroneous or void bets will be refunded to cash balance. Bonuses are not refundable and may be removed if associated with voided activity.

Limitation of Liability

OBSERVE: Liability must balance fairness with legal consumer protections.

EXPAND: Canadian law limits exclusion for certain losses; Quebec has specific consumer protections.

REFLECT:

Operator Duties: We will provide Services with reasonable skill and care, settle bets correctly, and maintain accurate records.
Exclusions: To the maximum extent permitted by applicable law, we are not liable for: (i) interruptions, delays, or data loss due to internet/network failures, device malfunctions, or third-party service outages; (ii) viruses or malicious code not caused by our failure to use reasonable security; (iii) errors or omissions in displays where corrected and stakes refunded; (iv) indirect, incidental, or consequential losses, loss of profits, or loss of data.
Cap: For any settled bet or game round, our maximum aggregate liability is limited to the amount of the stake placed on that bet/round or the amount incorrectly credited/debited, whichever applies.
Non-Excludable Rights: Nothing limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or your statutory rights that cannot be excluded under applicable consumer law (including rights of Quebec consumers).

Intellectual Property Rights

OBSERVE: Content and software must be protected from unauthorized use.

EXPAND: Brand and supplier materials require license-based restrictions.

REFLECT:

All Site content, software, trademarks, logos, graphics, audio-visual material, and data are owned by the Operator or its licensors. All rights are reserved.
You may use the Services solely for personal, non-commercial entertainment. You must not copy, modify, reverse engineer, distribute, or create derivative works from any part of the Services without prior written permission.
Third-party game content is used under license; any unauthorized extraction, scraping, or framing is prohibited.

Privacy & Data Protection

OBSERVE: Users need to know how data is handled.

EXPAND: Canadian privacy standards (e.g., PIPEDA) and cross-border transfers apply.

REFLECT: Your personal data is processed in accordance with our Privacy Policy (see sesame-ca.com). We collect and use data for account setup, KYC/AML, fraud prevention, regulatory reporting, payment processing, and responsible gambling. Data may be transferred to and processed in Bulgaria and other countries with appropriate safeguards. By using the Services, you consent to such processing and transfers to the extent permitted by law.

Changes to Terms

OBSERVE: Users must be notified of material changes.

EXPAND: Transparent notice and opt-out by discontinuation are industry standard.

REFLECT:

We may update these Terms to reflect legal, regulatory, or operational changes. Material updates will be notified via email (where available) and/or prominent on-site notice/banner prior to taking effect.
If you do not agree to the updated Terms, you must stop using the Services and may request Account closure and withdrawal of eligible funds. Continued use after the effective date constitutes acceptance.

Termination & Suspension

OBSERVE: Clear grounds and processes protect users and the Operator.

EXPAND: Incorporates AML, security, responsible gambling, and legal non-compliance.

REFLECT:

Grounds: We may suspend or close your Account for legal/regulatory reasons, verification failure, suspected fraud/chargebacks, responsible gambling requests (self-exclusion), policy violations, or prohibited location use.
Procedure: We will notify you by email where lawful and practicable, stating reasons and any steps to reinstate (e.g., documents required). Immediate suspension may occur to protect you/us or comply with law.
Funds: Upon closure, we will pay out any available cash balance (subject to KYC and legal holds). Winnings associated with prohibited conduct may be voided. Unresolved disputes will be handled per the "Governing Law & Jurisdiction" section.

Governing Law & Jurisdiction

OBSERVE: Canadian rules vary by province; consumers have statutory rights.

EXPAND: Provide a fair forum, preserve Quebec consumer rights, and recognize provincial regimes (e.g., Ontario iGO).

REFLECT:

Applicable Law: These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules, unless mandatory local law provides otherwise (e.g., Quebec consumer protection law for Quebec consumers).
Dispute Resolution: First, contact support to resolve complaints. If unresolved, you may bring a claim in the courts of Ontario (Toronto) or, at your option, in small claims court with appropriate jurisdiction. Quebec consumers may bring claims in Quebec courts. Any agreement to arbitration must be voluntary; if chosen, arbitration will be under the ADR Institute of Canada rules. Class action waivers do not apply where prohibited by law.
Regulatory Schemes: If you access a provincially regulated version of our Services, the relevant regulator's dispute process (e.g., an iGO framework in Ontario) will apply in addition to or instead of the above, as required. No representation of such authorization is made for sesame-ca.com as of the Effective Date.

Contact Information

OBSERVE: Users need reliable channels for support and legal notices.

EXPAND: Provide verified data; avoid unsubstantiated details.

REFLECT:

Customer Support Email: [email protected]
Phone (Support): +359 2 493 0008 (international charges may apply)
Official Site: https://sesame-ca.com
Legacy Site (not governed by these Terms): https://sesame.bg
Legal Entity: Sesame Online EOOD, Bulgarian EIK 205723651
Mailing Address: Not specified. Until posted, formal legal notices may be sent to [email protected] and will be deemed received upon confirmation of delivery.

Regional Compliance Note: Access to sesame-ca.com is permitted only where lawful. If local law requires a provincial registration or operating agreement (including in Ontario), you may not use the Services unless such authorization is in place. Always comply with your province/territory's age and gambling regulations. Last updated: 2025-10-31.