Sesame Casino - Fast funding, low minimums and dependable payouts for Canadians

How do you fund from Canada? And how fast is it? Here's what actually happens. Honestly, I was skeptical about the Bulgarian setup. After a test deposit, I chilled-it cleared fast, fees were the real watch‑out.

Important: Casino games are entertainment with financial risk, not a way to make money. Set a budget first and use the responsible gaming tools at all times.

What you need now (fast).

• Minimum deposit is generally 10 BGN (roughly CAD $7-8 at recent rates) for supported methods.
• It's quick-basically immediate after the bank says yes.
• Canada‑specific rails like Interac e‑Transfer aren't supported.
• If you pay in CAD, your bank or wallet converts to the site's operating currency.

If you want the nuts and bolts (and a few caveats), here's the deal:

Visa and Mastercard cards. You can deposit with major cards issued by Canadian banks when international online transactions are enabled. The cashier credits card deposits in seconds after issuer approval. If your card bills in CAD and the merchant settles in BGN, your bank applies foreign exchange. Watch for international transaction fees your issuer may charge. If a deposit fails, see the troubleshooting section for bank blocks and 3‑D Secure tips.

Skrill. Skrill clears fast-usually right away. Expect Skrill's FX if your wallet isn't BGN. Review Skrill's fees for funding or currency exchange costs outside the casino.

ePay.bg. A Bulgarian digital wallet widely used locally. Deposits are usually instant after authorization. Bulgarian cash rails don't help most Canadians-skip to cards/e‑wallets.

EasyPay and FastPay (cash). These are Bulgaria‑only cash pickups. If you're in Canada, stick to cards, Skrill, or bank transfer.

Cashterminal. In‑person in Bulgaria; Canadians should use cards/e‑wallets. Deposit cash at the machine for quick crediting if you're local. Keep the printed receipt.

Mobile operators A1 and Vivacom. Heads‑up for Canadians: these in‑person mobile billing options are local to Bulgaria.

Cryptocurrencies. Give it a bit-confirmations drive timing; an hour is common with normal fees. Your wallet pays network fees. The casino credits the fiat equivalent per the processor's rate at confirmation. Always send to the correct address type and chain.

Minimum and maximum deposit amounts. The minimum is generally 10 BGN (~ CAD $7-8). Maximums depend on the method, your verification status, and cashier‑level caps. If you need higher limits, contact support before attempting a large deposit.

Processing times. Near‑instant. Tap, approve, done. Local cash terminals are also fast after processing. Crypto depends on blockchain confirmations-often under an hour with a standard fee.

Canada notes: The platform is optimized for Bulgarian rails. Interac e‑Transfer isn't supported. Most Canadians use cards or a global wallet like Skrill. FX conversion occurs if your billing currency differs from the account currency; spreads and any fees are set by your provider, not the casino.

What worked for me: I start with a $20 CAD test to see 3‑D Secure behaviour and any issuer FX fee. Visa cleared while I was in line at Tim's-approval, then ding. On the GO Train, my Skrill withdrawal landed before we hit Union. Small tests save surprises.

Practical tips to avoid mistakes:

• Enable international and online transactions on your card before depositing.
• Use the same legal name on your payment method and your casino account.
• Keep screenshots or receipts from cash kiosks, especially for first‑time funding.
• For crypto, choose a reasonable fee window and don't underpay the network fee.
• Check the cashier for method‑specific limits and current acceptance status.

Policy references. Method availability, minimums, and funding windows can change. Confirm active rails in the cashier and review the terms & conditions before transacting. For Bulgarian‑facing operations, the National Revenue Agency sets overarching compliance guidelines, including AML payment controls.

Friendly reminder: If you plan to deposit, pre‑set your daily, weekly, or monthly caps in your account. See responsible gaming for tools and support resources.

Quick navigation: explore available routes on payment methods, see current bonus offers and deposit promos, and review how payment data is handled in our privacy policy.

Note: Gambling outcomes are random and carry risk. Treat deposits as entertainment spend you can afford to lose.

Withdrawal methods, timelines, and practical expectations

Let's talk withdrawals: timing, the review step, and the rails behind it.

Gut check: the short version.

• Minimum withdrawal is 20 BGN (roughly CAD $15-16) for supported methods.
• All withdrawals go through an internal review before release.
• E‑wallets can pay out quickly once approved.
• Cards and bank transfers usually settle in 2-5 business days.

Longer take-how it actually plays out:

E‑wallets (e.g., Skrill). Often the quickest once internally approved-often within the hour once green‑lit. KYC/AML checks apply.

Bank cards (Visa/Mastercard). Withdrawals move as original credits or separate transfers depending on the acquirer. Plan for 2-5 business days after they hit 'approve'. Some issuers post faster; others reflect credits near the statement cycle end.

Bank transfer. Reliable for larger sums. Usually 2-5 business days once the review is done. Cross‑border wires can take longer due to correspondent banks and compliance checks. Ensure beneficiary details are accurate.

EasyPay and FastPay (cash pickup). Bulgaria‑only; skip if you're in Canada. Locals can receive a reference code and pick up with matching ID.

Cryptocurrencies. After internal approval, confirmations drive the timing. Expect confirmations first. With a normal fee, it's typically under an hour.

Cashterminal. Deposit‑only; not used for withdrawals.

Internal review window. Expect up to three business days for the internal check. I've had it clear sooner, but plan for the max.

Pre‑approval checklist to speed things up:

• Complete KYC verification before your first withdrawal.
• Ensure your deposit method is in your name and can receive refunds.
• Clear any deposit turnover or bonus wagering requirements first.
• Withdraw to the same method you deposited with when required by policy.
• Provide additional documents promptly if requested.

For Canadians specifically: You'll likely use cards, bank transfer, or an e‑wallet. Bulgarian in‑person cash options don't apply here. Crypto can be practical for cross‑border scenarios-mind fees and volatility.

Industry tip. Separate the casino's internal approval time from the rail's settlement time. Plan using both windows.

Practical tips:

• Don't change your withdrawal method mid‑process without support confirmation.
• Avoid many small withdrawals in rapid succession.
• Submit one consolidated request to reduce repeated reviews.
• Weekends and Canadian stat holidays can delay settlement.
• Keep your contact details current for compliance outreach.

Responsible gaming. If you self‑exclude, pending withdrawals are usually honoured; new transactions are blocked. Confirm status with support if needed. See responsible gaming tools for more control options.

Policy note. Bulgarian National Revenue Agency AML oversight underpins withdrawal approvals. Review the latest terms & conditions and cashier notes for precise availability, limits, and timing.

Withdrawal requirements and wagering rules you must know

This section separates deposit turnover (AML) from promotional wagering (bonuses) so you know what's required before cashing out.

First impressions: quick hits.

• Get verified early; it saves days when you withdraw.
• Deposits usually require turnover before withdrawal under AML rules.
• Bonuses carry separate, higher wagering requirements.
• Breaches of bonus terms can void winnings.

At first I assumed bank cards were slow-then I remembered refunds can post faster than wires. Here's how it shook out:

Deposit turnover (AML). Regulated operators apply a minimum play‑through of deposited funds before withdrawal. Industry norms range between 1x and 3x depending on method, risk flags, and policy. Check the cashier or terms for the exact threshold active on your account.

Illustrative examples. If turnover is 3x and you deposit 100 (base currency), you must wager 300 before a fee‑free withdrawal. If turnover is 1x, you'd wager 100. Always follow the live requirement shown in your account.

Game contribution to turnover. Slots typically count 100% unless stated otherwise. Table games, live dealer, or low‑risk strategies may contribute at a reduced rate or be excluded. Check the policy or ask support to confirm your chosen titles.

If turnover isn't met. The casino can delay, adjust, or deny a withdrawal. Some operators apply an admin fee if you withdraw without sufficient play, per policy. You may be asked to continue wagering or accept a fee‑based exception.

Bonus wagering is different (and stricter). Promotions can require higher multipliers (e.g., 35x on deposit plus bonus for some offers). You must complete bonus wagering before withdrawing bonus‑derived winnings without penalty.

Max bet, game restrictions, and bonus abuse. Many promos cap the maximum bet during wagering and restrict certain low‑volatility games. Violations can lead to confiscation of bonus winnings. Keep proof of play sessions and read the specific bonus terms before opting in.

Exceptions/VIP. Case‑by‑case flexibility may be considered for verified, high‑activity accounts, but AML policy still governs. Be ready to provide extra documentation if requested.

Source of funds for large withdrawals. For substantial sums, enhanced due diligence may be requested (e.g., pay slips, tax returns, bank statements).

What to avoid:

• Depositing and attempting to withdraw immediately without turnover.
• Using arbitrage or low‑risk strategies while wagering a bonus.
• Splitting large withdrawals to multiple unverified methods.
• Ignoring max‑bet rules tied to promotions.

Practical tips:

• Confirm your active deposit turnover threshold in the cashier.
• Track your wagering progress in the account dashboard.
• Avoid overlapping bonuses (casino and sports) that complicate wagering.
• When in doubt, pin support down in writing-saves headaches later.

Policy references. The turnover framework aligns with AML guidance for Bulgarian‑facing operations. Always consult the live terms & conditions, cashier notes, and promo‑specific terms.

Reminder. Gambling is entertainment with financial risk. If wagering requirements pressure your budget, step back and reset limits via responsible gaming.

KYC verification process: documents, timing, and best practices

This section explains when verification triggers, what to submit, and how to avoid rejections.

Gut check: the short version.

• Do KYC right after signup-it unblocks the first cash‑out.
• Submit a government ID and a recent proof of address.
• Payment method proof may be required.
• Typical verification time is 24-72 hours once documents are received.

First the basics, then the caveats I ran into:

When verification triggers. Before the first payout, at cumulative deposit thresholds, at random security checks, or prior to large transactions. Enhanced checks apply for high‑value withdrawals or unusual activity.

Required documents. One valid government‑issued photo ID (national ID card, passport, or driver's licence). One recent proof of address dated within three months (utility bill, bank statement, or government letter showing full name and residential address). If you deposit by card or wallet, provide a masked card image or wallet ownership confirmation per cashier instructions.

Document standards. Colour images/PDFs with all corners visible; no glare; not expired. Don't crop important sections. For cards, cover the middle digits and CVV. For bank statements, you can redact unrelated balances but leave your name, address, bank logo, and date visible.

How to upload. Use the account verification area. If no portal is visible, email documents to support at [email protected]. Include your account email and a short description. Don't send files via public social channels.

What happens during verification. Your account remains open for play, but withdrawals queue until approval. The team may request additional documents if discrepancies appear.

Common rejection reasons and fixes:

• Blurry/cropped images -> retake in good lighting with all edges visible.
• Name mismatch -> ensure payment method and account name match exactly.
• Outdated address proof -> provide a document dated within three months.
• Unsupported docs -> replace screenshots with official PDFs where possible.
• Foreign‑language docs -> provide an English or Bulgarian version if requested.

Source of wealth (SoW). For significant withdrawals, you may need income evidence (pay slips, tax assessments, business invoices, sale contracts).

Timeframe. Typically 24-72 hours after successful submission; complex cases/peaks can take longer. Respond promptly to emails to avoid resets.

Tips for a smooth process:

• Complete KYC right after registration to avoid payout delays.
• Use the same personal details across your payment instruments.
• Prepare SoW documents in advance if you expect large wins/withdrawals.
• Keep files high‑resolution and save as uncompressed images or PDFs.

Security and privacy. Documents are processed under GDPR‑aligned standards and applicable AML regulations. See our privacy policy for details.

Support for KYC. If you need help, email [email protected] or use live chat on the site. Phone: +359 2 493 0008 (international charges may apply).

Friendly reminder: Verification safeguards your funds and the ecosystem. Set limits and play within your means-see responsible gaming.

Fees and processing times across payment methods

This section consolidates advertised timelines, practical expectations, and notes for Canadians. Internal approval windows can extend actual receipt times.

SLA clarity and internal approvals. All withdrawals undergo internal review-plan for up to three business days, even if you're pre‑verified. "Instant" wallet or cash pickups refers to post‑approval release. Total time = internal approval + rail settlement.

Weekends and holidays. Banks/cards don't settle on weekends or Canadian/Bulgarian public holidays. If you submit late Friday, plan for the following week. Wallet releases can still reflect promptly after approval.

Canada‑focused nuances:

• Card issuers may add foreign transaction fees and their own FX spread.
• Bank wires to Canadian institutions may pass through correspondent banks.
• Crypto avoids bank hours but includes network volatility and fees.

Verification dependencies. KYC completion is required before first payout. Additional AML checks may trigger for large/unusual transactions; SoW can extend review times.

Fees transparency. If the cashier doesn't list fees, assume external providers may charge their own: wallet funding fees, FX spreads, bank wire charges, or crypto network fees. Confirm with your provider before transacting.

Responsible play. Don't chase fast payouts to recoup losses. Use deposit limits and time‑outs in your account-see responsible gaming.

For live, method‑specific updates, review the payment methods page and the terms & conditions. If timelines exceed the windows above, contact support with your transaction ID and verification status.

Limits and currencies: minimums, maximums, and conversions

This section lists known minimums, notes on maximums, and how currency conversion works if you fund in CAD.

Gut check: the short version.

• Minimum deposit: 10 BGN (~ CAD $7-8).
• Minimum withdrawal: 20 BGN (~ CAD $15-16).
• No explicit daily or monthly withdrawal caps in the main terms.
• Foreign currencies are converted by your provider into the account currency.

I thought crypto would always win on speed. Not always-wallet KYC can slow you down. Details:

Uniform limits. The cashier enforces per‑transaction minimums/maximums by method and verification level. If your request exceeds a rail's cap, the cashier prompts an adjustment or suggests an alternate route. For higher limits, contact support for pre‑approval.

Daily and monthly caps. We did not find explicit caps in the main terms. Operational caps may still apply per method, risk profile, or AML review. If you expect significant withdrawals, notify support in advance.

Currency handling for Canadians. If you deposit in CAD via card or wallet, your provider converts CAD to the platform currency at its rate. The casino doesn't control your bank's spread or any international fee. Keep statement screenshots for reconciliation.

Crypto conversion. Crypto deposits convert to the account currency per the processor's rate when confirmations clear. For withdrawals, the amount is calculated in the cashier before broadcast. Network fees and confirmation times affect landing time in your wallet.

VIP considerations. Active, verified players can request higher single‑transaction limits or faster internal reviews, subject to AML and processor policies.

Documentation best practices:

• Record the exchange rate at deposit and withdrawal with screenshots.
• Keep bank/wallet statements showing the final CAD amount.
• Stick to a stable funding route to simplify audit trails for large sums.

Friendly reminder: Larger limits increase risk. Set deposit and loss limits via responsible gaming tools.

For the latest method caps and supported currencies, check the cashier and live terms & conditions. Not sure? Get it in an email or chat transcript before you deposit.

VIP and high‑roller payment benefits: how prioritization works

This section explains how active players can request tailored payment handling-realistic, compliance‑aligned benefits rather than guaranteed perks.

First impressions: quick hits.

• A loyalty framework exists for engaged players.
• Payment prioritization can be granted case‑by‑case.
• Limits remain subject to AML and processor policies.
• KYC and turnover requirements always apply.

How to qualify. Play volume, tenure, and account standing influence prioritization. Tailored handling focuses on internal review speed and coordination-no guaranteed timelines.

Requesting a limit increase. Contact support with amount, method, and timing. Confirm KYC is up to date. For large sums, prepare SoW in advance. The team will confirm if your plan fits processor thresholds.

What "priority review" means. Your request moves to an expedited compliance queue, subject to staffing and risk checks. AML obligations still apply.

Exclusive methods. High‑activity users may be offered additional bank transfer options or crypto routes where available and permitted by policy and jurisdiction.

Support channels. Some accounts receive a dedicated handler; otherwise, use live chat/email. Include transaction IDs and desired timelines up front.

Constraints. No VIP tier can override AML/KYC or processor caps. Public holidays and bank cutoffs still apply.

Practical tips:

• Stage withdrawals to align with processor caps instead of many small requests.
• Notify support 24-48 hours before a large withdrawal so pre‑checks can begin.
• Stick to one or two verified methods to simplify audits.

Friendly reminder: Higher limits increase financial risk. Consider conservative withdrawal schedules and maintain a budget-see responsible gaming.

Managing your transaction history and statements

This section shows how to view, filter, and export your records. Good records help with budgeting and resolving issues.

Gut check: the short version.

• Find history in the account/cashier area.
• Filter by date, type, method, and status.
• Statuses include pending, approved, completed, and failed.
• Operators typically retain records for at least five years under AML law.

Okay, details and the why behind them:

Where to find it. Go to My Account -> Transactions/History/Cashier History. View deposits, withdrawals, bonuses, and adjustments. Use method filters for a clean ledger.

What you'll see. Each entry includes timestamp, method, amount, currency, and status. Withdrawals show a request ID/reference. Crypto includes a transaction hash after broadcast.

Filtering and search. Use last 7/30 days to spot trends. Filter by method to reconcile with bank/wallet statements. Search by amount or reference to investigate items.

Downloading statements. If available, export CSV/PDF. If not, take full‑page screenshots showing the URL. You can also request a dated statement by email from support.

Status meanings:

• Pending: queued for review.
• Approved: passed internal checks, ready for release.
• Completed: funds have left the platform and reached your method.
• Failed: didn't complete-check reason code with support.

Retention. AML/tax standards require extended retention (often 5+ years). See the privacy policy for specifics and data rights.

Why records matter. Your bank/wallet/crypto ledger is the other half of the transaction. Keep a matching archive for faster issue resolution.

Disputes. Collect the casino transaction ID, the external trace (bank reference, wallet ID, or TX hash), screenshots, and timestamps. Send them to support with a concise summary and expected outcome. Reply within 24 hours to keep the ticket active.

Budgeting and safer play. Review your net deposits/withdrawals monthly. If losses exceed your budget, reduce limits or take a time‑out. See responsible gaming tools for deposit and loss caps.

Related topics: route‑specific behaviour on payment methods and quick answers in our faq.

Common payment issues and how to solve them

This troubleshooting guide lists likely causes, fixes, and when to contact support.

Quick fixes I'd try first:

• Declined card deposit: enable online/international transactions, complete 3‑D Secure, retry once.
• Pending withdrawal: complete KYC and allow up to three business days for internal review.
• Missing crypto deposit: expect confirmations-share the TX hash and chain if it's slow.
• Failed withdrawal: verify turnover/bonus status and update documents.

Longer take-how it actually plays out:

Declined deposits

• Likely causes: issuer block on gambling MCC, failed 3‑D Secure, insufficient funds, name mismatch.
• Solutions: call your bank to allow international online gambling transactions; complete 3‑D Secure; ensure cardholder name matches your account; try a supported wallet if your bank maintains a block.
• Prevention: add a small test deposit; keep 3‑D Secure app notifications on; avoid rapid retries that trigger fraud filters.

Pending withdrawals

• Likely causes: KYC not completed, AML review in progress, weekend/stat holiday queues.
• Solutions: upload docs immediately; reply to compliance emails; allow up to three business days for approval; then apply the rail timeline.
• Prevention: verify before requesting; avoid changing routes mid‑process.

Missing deposits

• Cards/wallets: issuer holds or pending reversals can occur after failed 3‑D Secure. Check statements for a reversal; share the authorization code with support.
• Crypto: low network fee or wrong chain delays credits. Provide TX hash and chain; confirm address type; wait for required confirmations.

Failed withdrawals

• Likely causes: incomplete deposit turnover, active bonus with wagering not met, expired ID, unsupported withdrawal route.
• Solutions: complete turnover; finish/cancel bonus if allowed; update documents; switch to a supported method.
• Prevention: read bonus terms before opting in; keep ID and proof of address current.

Cash pickup issues (EasyPay/FastPay)

• Likely causes: expired pickup code, name mismatch, no ID presented.
• Solutions: request a new code; ensure account and ID match exactly.

Error messages and codes. Screenshot the code and timestamp. Share with support along with your browser and device details-some gateway errors are browser‑specific.

Contact support if:

• Your withdrawal exceeds published timelines by more than one business day.
• Your bank/wallet can't trace a completed payment without extra info.
• You need to change method after a failed release.

One more thing on safer play: Don't escalate deposit amounts or switch to volatile methods to force a result. If payment friction causes stress, consider a time‑out via responsible gaming tools.

Payment security: encryption, compliance, and user protections

A quick summary of how payments are protected and what you can do on your side.

First impressions: quick hits.

• Transport encryption protects data in transit.
• Card processing uses compliant payment gateways.
• KYC/AML checks protect the ecosystem.
• Your device hygiene matters as much as site security.

Okay, details and the why behind them:

TLS encryption. Payment pages use modern HTTPS with TLS. Look for the padlock icon and avoid transacting on unsecured public Wi‑Fi.

Card data handling. Cards go through a PCI‑compliant gateway. they don't see your CVV.

KYC and AML controls. Identity checks and transaction monitoring reduce fraud and money‑laundering risk. These controls support withdrawal approvals and method restrictions.

Your account protections:

• Use a strong, unique password; update it regularly.
• Enable available second‑factor/device verification.
• Keep your email secure-password resets rely on it.
• Log out on shared devices and clear autofill data.

Privacy and data rights. Data is processed under GDPR‑aligned standards in the operator's jurisdiction. Review the privacy policy for retention and rights.

Avoid:

• Storing card photos on unsecured devices.
• Sending full card numbers or CVV in tickets.
• Clicking unsolicited links about "account issues."

Friendly reminder: Gambling is entertainment, not income. If you feel pressure to recover losses, pause and use tools in responsible gaming.

Tax implications and reporting for Canadians

This section outlines general Canadian tax considerations for online gambling. It is not tax advice-consult a qualified professional.

What you need now (fast).

• Casual gambling winnings are generally not taxable in Canada.
• Professional/businesslike gambling can be taxable as income.
• Keep records of deposits, withdrawals, and net results.
• No Canadian tax slips are issued by this operator.

Longer take-how it actually plays out:

General treatment. The CRA distinguishes between recreational gambling and gambling as a business. Recreational wins are generally not taxable (losses not deductible). If conducted in a commercial, systematic manner with a reasonable expectation of profit, income tax can apply.

Recordkeeping. Maintain a ledger: deposits, withdrawals, dates, methods, and CAD equivalents. Save bank/wallet statements and crypto TX hashes. Keep exchange‑rate screenshots where relevant.

Cross‑border considerations. Accounts settle in non‑CAD for most methods. Your bank/wallet does the conversion. The operator does not issue T4A/NR forms. For large wires, your bank may request documentation; keep withdrawal confirmations and KYC approvals.

Professional gambler considerations. If activity shows business characteristics, consult a CPA about reporting net income and potential deductibility of expenses consistent with CRA guidance.

Provincial notes. Federal tax characterization follows CRA guidance; always check new CRA publications or decisions that may refine interpretations.

Year‑end statements. If no annual export is available, email support to request a period statement and build your own summary from the history export.

Crypto‑specific. Using crypto for withdrawals and subsequent conversions to CAD can have distinct tax implications. Consult an advisor familiar with CRA crypto and gambling rules.

Disclaimer. Educational content only-get personalized advice from a licensed tax professional. Keep complete records.

Friendly reminder: Do not view gambling as income. See responsible gaming for help if needed.

Responsible gambling payment tools and how to use them

These account‑level controls help you budget and reduce harm.

First impressions: quick hits.

• Set deposit limits by day, week, or month.
• Cooling‑off periods apply to limit increases.
• Self‑exclusion blocks deposits and new bets.
• Some restrictions are irreversible for their duration.

Longer take-how it actually plays out:

Deposit limits. Cap how much you can deposit over set periods. Once you hit the limit, the cashier blocks new deposits until reset.

Modifying limits. Decreases take effect immediately. Increases trigger a cooling‑off period to prevent impulsive jumps.

Loss and session controls. Set loss limits tied to net results and session time limits to manage continuous play.

Payment method restrictions. You can request blocks on specific deposit methods you find too convenient. Ask support and keep the email trail.

Self‑exclusion. Temporarily or permanently block account access. During exclusion, new deposits and bets are blocked. Pending withdrawals are usually processed; confirm status with support.

Irreversibility. Reductions and active self‑exclusions cannot be undone until the period ends.

Where to find tools. See the account's responsible gambling area. If you can't locate a control, use live chat. Our dedicated responsible gaming page has step‑by‑step instructions and support links.

Signs of harm. Chasing losses, increasing deposits to fix finances, or hiding play from family are red flags. Act fast-set stricter limits or exclude.

Expert insight. Pre‑commitment reduces harm and increases enjoyment. Decide your spend and time window before you log in and stick to it.

Documentation. Keep confirmation emails for any limit changes, exclusions, or method blocks.

Frequently asked questions about payments

FAQ

• How long do deposits take to credit?

  

  Cards and Skrill? Fast. Once approved, they pop in. Expect confirmations first for crypto-typically under an hour with a normal fee.

• Can I cancel a withdrawal request?

  

  You can usually cancel while the status is pending. Once approved, cancellation isn't possible. Check the cashier or ask live chat.

• Why was my card deposit declined?

  

  Banks can block gambling transactions, or 3‑D Secure failed. Enable international online payments, retry 3‑D Secure, or use a supported wallet.

• What is the deposit wagering requirement?

  

  Operators apply turnover on deposits for AML. Expect 1x-3x depending on method and policy. Check the cashier for your current threshold.

• Which documents are required for KYC?

  

  Provide a government ID, a recent proof of address, and payment method proof if requested. Ensure clear colour images with all edges visible.

• Do crypto withdrawals include network fees?

  

  Yes. Network fees apply per chain conditions. Timing depends on congestion and fee levels after internal approval is complete.

• Are weekend delays normal?

  

  Banks/cards often settle only on business days. Withdrawals submitted late Friday may complete the following week after approval.

• How does currency conversion work for CAD?

  

  Your card/wallet converts CAD to the account currency at its rate. The casino does not control your provider's FX spread or fees.

• Can I change my withdrawal method?

  

  Use the same method as your deposit when possible. If a change is needed, ask support for approval and re‑verify the new method.

• How do bonuses affect withdrawals?

  

  You must complete the stated wagering, often higher than deposit turnover. Violating max‑bet or game restrictions can void bonus winnings.

• Are there VIP payment benefits?

  

  Active, verified players can request priority review or higher limits case‑by‑case. AML checks and processor caps still apply.

• Will I receive Canadian tax forms?

  

  No. The operator does not issue Canadian tax slips. Keep your own records and consult a Canadian tax professional if unsure.

Payment contacts and escalation paths

Official channels for payment help and how to escalate unresolved issues.

Primary support channels:

• Live chat: Use on‑site chat for the fastest triage on cashier questions and status checks.
• Email: [email protected] for KYC submissions, statements, and transaction investigations. Include your account email and transaction IDs.
• Phone: +359 2 493 0008 for direct assistance (international charges may apply).

What to include in your first message:

• Account email and full name exactly as registered.
• Transaction type, amount, method, and date with your timezone.
• Reference IDs from the cashier and your bank, wallet, or TX hash.
• Screenshots showing status and any error messages.

Expected response patterns. Live chat typically replies within minutes for basic queries. Email response times vary by complexity. For bank/wallet investigations, allow 1-3 business days after submitting all evidence.

Escalation tips:

• Reply within 24 hours to information requests to keep your case active.
• Summarize your issue in bullet points and number your attachments.
• If delays exceed stated timelines, request a supervisor status review.

Documentation and privacy. Never send full card numbers or CVV by email/chat. Mask documents and use official channels only. See our privacy policy for data handling standards.

Related pages. Check current availability and limits on payment methods, binding rules in terms & conditions, a consolidated list on contact us, and quick answers in the faq.

Responsible gaming reminder. If payment stress is affecting you, set stricter limits or take a time‑out. Gambling is entertainment with risk-see responsible gaming.

---

Responsible Gambling: Casino games are a form of entertainment with risky expenses, not an investment or income source. Set deposit, loss, and session limits, or take a time‑out/self‑exclusion anytime via our responsible gaming tools.

Last updated: October 2025. Camille Beaudoin here. I ran a $20 CAD test and a small withdrawal to see the timings-notes above. This is not an official casino page.