Responsible Gaming

Responsible gaming means enjoying casino entertainment as a deliberate, informed, and time‑limited activity, never as a way to make money or escape problems. At sesame (sesame-ca.com), we design tools and safeguards to help you stay in control and we will support you promptly and confidentially if gambling stops being fun.

Risk Awareness

Observe: Gambling carries financial and emotional risks. Problems often start subtly and build over time.

Expand: Common warning signs include: betting more or more often than planned; thinking about gambling when not playing; chasing losses; hiding play from family; borrowing to gamble; feeling irritable when trying to stop; neglecting work, study, or relationships; using gambling to cope with stress, anxiety, or depression; repeated failed attempts to cut back.

Reflect: If several signs apply, consider using our limits, taking a break, or speaking with a professional service listed below.

Self‑assessment (answer Yes/No)

• Do I spend more time or money on gambling than I intended in the last 30 days?
• Have I gambled to recover previous losses ("chasing")?
• Have I hidden my gambling from people close to me?
• Have I used gambling to relieve stress, anxiety, or low mood?
• Have I borrowed money or sold items to fund gambling?
• Have I tried to cut down but could not?

Regional Compliance Note (CA): You must be of legal gambling age in your province/territory (18 or 19). This page provides general guidance and is not medical advice.

Limits & Tools

Observe: Setting clear monetary and time boundaries is the most effective prevention method.

Expand: sesame provides deposit, session, and time‑out tools within your account. Decreases apply immediately; increases take effect after a cooling‑off period.

Deposit limits (daily/weekly/monthly)

1. Sign in at sesame-ca.com -> go to Account -> Responsible Gaming -> Deposit Limits.
2. Enter your caps in CAD (examples: Daily: 50; Weekly: 150; Monthly: 400). Choose amounts you can comfortably afford to lose.
3. Confirm. Decreases take effect immediately. Increases or removals are subject to at least a 24‑hour cooling‑off period and reconfirmation.

Time management (session timer and reality checks)

• In Account -> Responsible Gaming -> Time Limits, set a session cap (for example, 30-120 minutes).
• Enable reality checks to receive on‑screen reminders showing time spent and net result at chosen intervals (e.g., every 15-30 minutes).

Time‑Out (short breaks)

1. Go to Account -> Responsible Gaming -> Time‑Out.
2. Select a period between 24 and 72 hours, or choose a custom date within 7 days.
3. Confirm your choice. During Time‑Out you cannot deposit or wager; login may be restricted.

Reflect: If you find yourself frequently extending limits or breaks, consider self‑exclusion and professional support.

Self‑Exclusion

Observe: Self‑exclusion is a stronger measure for those who need a sustained stop.

Expand: sesame offers temporary and lifetime exclusions at account level and provides information on provincial programs for land‑based and crown‑operated gambling.

How to self‑exclude (sesame account)

1. Sign in -> Account -> Responsible Gaming -> Self‑Exclusion.
2. Choose a duration: 6 months, 1 year, 5 years, or Lifetime.
3. Read the notice, check the confirmation box, and select Confirm.
4. Contact support if you need assistance: [email protected] or +359 2 493 0008 (international call charges may apply).

Consequences and funds

• Login and gameplay are disabled for the chosen period; marketing will be suppressed.
• Withdrawable balances can be requested via customer support during exclusion (identity verification required). Pending bets settle normally; bonus funds are forfeited per bonus terms.
• Losses incurred before activation are not refundable. Lifetime exclusion is intended to be permanent.

Provincial programs (separate from sesame)

• Ontario (OLG), BC (BCLC), Alberta (AGLC), Quebec (Loto‑Québec), and other provinces operate their own self‑exclusion for provincial casinos and sites. Enrollment must be completed directly with the provincial program; our support can provide links on request.

Reflect: Choose the longest period you believe you need. If in doubt, select at least 12 months and engage with counseling services below.

Regional Compliance Note (CA): Self‑exclusion data is processed solely to enforce your choice and as permitted by our Privacy Policy and applicable law.

Support Resources

Observe: Independent, confidential help is available 24/7 across Canada.

Expand: Use local helplines for immediate, no‑cost counseling and referrals. If you are in crisis or feel unsafe, call 911 or Talk Suicide Canada at 1‑833‑456‑4566 (24/7) or text 45645 (4 pm-midnight ET).

Local support in Canada

• Ontario - ConnexOntario: 1‑866‑531‑2600, 24/7, English/French; chat/email via connexontario.ca
• British Columbia - Gambling Support BC: 1‑888‑795‑6111, 24/7, multiple languages via interpreter; gamblingsupportbc.ca
• Alberta - Addiction Helpline (AHS): 1‑866‑332‑2322, 24/7, interpretation available; albertahealthservices.ca
• Saskatchewan - Problem Gambling Helpline: 1‑800‑306‑6789, 24/7; saskatchewan.ca (health/addictions)
• Manitoba - Addictions Helpline: 1‑855‑662‑6605, 24/7; provincial referrals
• Quebec - Jeu: aide et référence: 1‑800‑461‑0140, 24/7, FR/EN; jeuaidereference.qc.ca
• Other provinces/territories: Dial 211 for local referrals 24/7, or contact Talk Suicide Canada above.

Reflect: These services are confidential and free; professionals can help you build a plan and connect you with therapy, financial counseling, and peer support.

International support organizations

Self‑exclusion schemes by country

• UK - GamStop (self‑exclusion for UK‑licensed sites): gamstop.co.uk
• Spain - RGIAJ (national self‑exclusion registry): consultajuego.es
• Note: These do not cover Canadian sites; use them only if you also access gambling in those jurisdictions.

Blocking and filtering tools

• Gamban (paid) - device/app blocking: gamban.com
• BetBlocker (free) - device blocking with parental controls: betblocker.org
• Device tools: iOS Screen Time, Android Digital Wellbeing, and DNS filters can restrict access to gambling apps/sites.

Family and friends

• Gam‑Anon (for affected others): gamanon.org
• Gambling Therapy - Family & Friends forums and groups: gamblingtherapy.org

Confidentiality: Third‑party services maintain their own privacy policies. sesame does not share your data with them without your consent.

Help for Family

Observe: Loved ones often notice harms first-financial strain, secrecy, mood changes.

Expand: How to start the conversation: choose a calm, private time; focus on specific behaviours and impacts ("I" statements); avoid blame; encourage professional help; set clear financial boundaries (e.g., separate accounts, no loans); safeguard essentials (rent, utilities); consider joint budgeting support.

• Invite them to take the self‑assessment and set limits or self‑exclude.
• Offer to sit with them while calling a helpline or starting a chat listed above.
• Seek your own support: Gam‑Anon (gamanon.org) and Gambling Therapy family forums can help.
• If there is risk of harm, call 911 or Talk Suicide Canada (1‑833‑456‑4566).

Reflect: Recovery is a process. Protect your wellbeing while encouraging professional care (psychotherapist, addictions counselor, or a provincial helpline).

Operator's Commitment

Observe: We monitor play for markers of harm and provide tools and interventions aligned with industry best practice.

Expand: Our systems review patterns such as rapid deposit escalation, extended sessions, frequent reverse withdrawals, chasing losses, and use of payment methods indicative of financial stress. If risk indicators are detected, we may: send in‑session reminders; display tailored safer‑play tips; temporarily restrict features (e.g., reverse withdrawals); or place account holds pending a conversation about limits or exclusion.

• Proactive contact: We may email or call you if sustained high‑risk patterns appear. We will discuss limits, offer Time‑Out or self‑exclusion, and provide support referrals.
• Data handling: Responsible‑gaming data is processed to protect you and to meet legal obligations; see our Privacy Policy for details.
• Corporate note: sesame is operated for this site by Sesame Online EOOD (Bulgarian EIK 205723651). This page does not imply any specific Canadian provincial licence status and is provided to support safer play.

Reflect: Interventions are supportive and proportionate, aiming to reduce harm while respecting your rights.

Updates

Observe: Responsible gaming practices evolve with research and regulation.

Expand: We will notify you of material changes to these tools or policies via account email and/or a banner or notice within your Account -> Responsible Gaming area.

Reflect: You should review this page periodically to stay informed.

Last updated: 2025-10-31

Contact & Feedback

Observe: Prompt, confidential support helps you take control sooner.

• Email (Responsible Gaming): [email protected]
• Phone: +359 2 493 0008 (international; charges may apply)
• Official site: https://sesame-ca.com

Expand: We aim to respond within 24-48 hours. For urgent emotional support, use the Canadian helplines above.

Responsible Gaming Feedback / Support Request

Full name (as on account):

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Topic:
Set/adjust limits Time‑Out Self‑Exclusion Counseling resources Other
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Reflect: By contacting us early and using the tools provided, you can keep gambling a safe and enjoyable form of entertainment.

Disclaimer: Content provided for harm‑minimization and education only; it does not replace professional medical or financial advice.